FAQ
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
We typically process orders within 1-2 business days. Shipping times vary by destination:
- United States: 5-7 business days
- Canada: 7-10 business days
- United Kingdom & Europe: 10-15 business days
You'll receive a tracking number once your order ships.
Q: Do you ship internationally?
Yes! We ship to the United States, Canada, United Kingdom, and Europe. Shipping costs are calculated at checkout based on your location. International orders may be subject to customs fees and import duties determined by your country.
Q: How can I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to track your package.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached. Beauty products must be unopened for hygiene reasons.
Q: How do I start a return?
Contact us through our contact page with your order number, and we'll provide return instructions and a return address.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Q: Do you offer exchanges?
Yes! If you'd like to exchange an item for a different size or color, please contact us and we'll be happy to help arrange an exchange.
Q: How long does it take to process my refund?
Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Product Information
Q: Are your beauty products cruelty-free?
Yes! We're committed to offering cruelty-free beauty products that are not tested on animals.
Q: How do I care for my apparel items?
Care instructions are included on each product page and on the garment tags. Generally, we recommend washing in cold water and hanging to dry to maintain quality.
Q: What sizes do you offer?
We offer a range of sizes for both men's and women's apparel. Please check the size chart on each product page for specific measurements.
Q: Do your products run true to size?
Most of our apparel runs true to size. Check individual product descriptions for any fit notes or sizing recommendations.
Payment & Security
Q: What payment methods do you accept?
We accept all major credit cards, debit cards, Shop Pay, Apple Pay, and Google Pay through our secure checkout.
Q: Is my payment information secure?
Absolutely! We use Shopify's secure payment processing, and we never store your payment information.
Contact Us
Q: How can I contact customer service?
You can reach us through our Contact page, and we'll respond within 24-48 hours.